At Utica Park Clinic (UPC), we welcome the opportunity to serve you and your family. We look forward to assisting you with any insurance claims or questions regarding your account.
You can contact the UPC Business Office directly on any non-holiday weekday between 8:30 a.m. and 4:30 p.m.
Frequently Asked Billing Q&A
Should I expect to pay my insurance co-pay at the time of my office visit?
Yes. All fees including co-pays, deductibles and non-covered services are due and payable on the date of service unless other payment arrangements have been made.
Will you file my insurance claims for me?
Yes. As a service to you, we will file claims for all clinic-related charges. Because of this, it is important that we always have current information for you and your family members.
When do I get my statement?
Statements showing the status of your account will be mailed monthly only if your account has an outstanding balance owed by you. If you have insurance, you may not receive a statement until your insurance company has responded to your claim.
If I have insurance, does that mean I don't have to pay anything?
No. You are responsible for payment of services not paid in whole or in part by your insurance. Charges not covered by insurance are due when your statement is received unless specific arrangements have been made for an extension of time.
What if I'm having difficulty paying my account in full?
We have customer service representatives available to counsel anyone experiencing difficulty in meeting payment obligations. If you are unable to make payment when due, please contact our business office as soon as you receive our statement. Special arrangements can be made for extenuating circumstances where you agree to pay an amount based on your financial resources at regular intervals of time.
What about billing for procedures and/or hospitalization?
In addition to the bill from your physician, you will also receive a separate bill from the facility where your procedure was performed (where you were hospitalized), as well as a bill from the radiologist, anesthesiologists, or surgical services group. These charges will be billed separately.
Can I pay my bill online?
Yes. Make a payment at a time that is most convenient for you by going to your Utica Park Clinic MyChart account.