Hillcrest COVID-19 Call Center
Hillcrest HealthCare System has an established COVID-19 Call Center. Operators are available Monday - Friday, from 8 a.m. to 5 p.m. to answer patient questions, provide support and connect them to a provider. The Call Center line is 918-574-0920.

918-579-DOCS

Virtual Care FAQs

Virtual care is care that is provided online or on the phone instead of at a clinic. You have a variety of options to access medical care at your convenience on your smartphone, tablet or computer from any location. Virtual care options are available at UticaParkClinic.com/VirtualCare

Video Visit or Phone Visit: You can discuss any health condition on a video or phone visit with your provider.

MyChart e-Visit: If you already have a MyChart account, you can answer a list of questions for your provider and receive a treatment plan electronically for health conditions such as:

  • Back pain
  • Cough
  • COVID-19/Coronavirus concerns
  • Diarrhea
  • Heartburn
  • Red eye
  • Sinus problems
  • Urinary problems
  • Vaginal discharge/irritation

Emergencies (Call 911): Virtual care visits are not appropriate for people suffering from serious or life-threatening conditions, such as:

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe hypertension or hemorrhoids
  • Head injury
  • Possible broken bones
  • Cancer
  • Patients who want to hurt themselves
  • Patients who want to hurt others
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns, call 911 or proceed to the nearest emergency room.

Primary care providers and specialists can provide care via a video visit, phone visit or MyChart e-visit. If you don’t have a provider, call 918-579-DOCS (3627) to schedule a new patient virtual care visit.

Virtual care services will be billed to your insurance provider. Your out-of-pocket cost depends on your plan. If you are self-insured, please call for pricing.

Notes from virtual care visits will be available in your patient record which you can view at any time online at Utica Park Clinic MyChart.

Anyone! New patients can call 918-579-DOCS (3627) to schedule a new patient virtual care visit. Established patients can call their provider's office, 918-579-DOCS (3627) or go to Utica Park Clinic MyChart.

The average wait time for video visits can vary. Appointment lengths can vary, but average 20 minutes or less.

The virtual care sites are available in English. Some are available in Spanish. To view MyChart in Spanish, select the “Ver en Español" option at the top of the login screen. An interpreter can be scheduled for some visits if translation services are needed.

Los sitios de atención virtual están disponibles en inglés. Algunos están disponibles en español. Para ver MyChart en español, seleccione la opción "Ver en Español" en la parte superior de la pantalla de inicio de sesión. Se puede programar un intérprete para algunas visitas si se necesitan servicios de traducción.

Yes! You can schedule an appointment with a primary care provider or specialist of your choice by calling your provider's office directly or 918-579-DOCS (3627).

Yes. When appropriate, the provider will prescribe medications. Prescriptions will be sent to your pharmacy on file in MyChart or to the pharmacy location you provide during your visit.

Yes. You can request a prescription refill by messaging your provider in MyChart. If you do not have a physician, please call 918-579-DOCS (3627) to request an appointment.

Yes. Call your child’s health care provider’s office or 918-579-DOCS (3627). If you have proxy access to your child’s MyChart account, you can request a video visit, a phone visit, an e-visit or send a message to your child’s provider.

Yes. Medical forms such as sick slips or back-to-work/school documents can be completed when clinically appropriate. More substantial documents like Family & Medical Leave Act (FMLA) forms, disability forms or handicap documents may not be able to be completed if they require an in-person evaluation that cannot be accomplished via virtual care.

While virtual visits offer a convenient, low-cost method for receiving care, some illnesses require an in-person examination or tests, such as flu or strep tests. Your doctor may be able to offer treatment to help manage symptoms via virtual care, but may recommend that you make an appointment at his or her clinic. If you feel very ill, please visit the nearest emergency room or call 911.

Yes. We are committed to maintaining your privacy. Your information is secure during a virtual visit.